M&S Faces Major Disruption from Cyber Attack, Services Halted

Marks & Spencer has been working 'day and night' to restore services following a significant cyber attack that began over the Easter weekend, causing prolonged disruption to both online and in-store operations. The retailer has paused online orders and pulled job adverts from its website as IT teams work to resolve issues affecting loyalty cards, contactless payments, and staff systems. CEO Stuart Machin has apologized to customers for the ongoing inconvenience and thanked them for their patience, though no timeline for full service resumption has been provided. The Metropolitan Police have confirmed an investigation is underway. Meanwhile, Harrods also reported an attempted cyber attack, prompting it to restrict internet access at its sites as a precaution, but assured customers that stores remain open and online shopping is unaffected. These incidents highlight the increasing cybersecurity threats facing major UK retailers.